NORCAL Protection Services

Below are some examples of crime emergencies that should be reported by calling 9-1-1 then NORCAL Protection Services.

• Fights, sexual assaults, etc.
• Homicides
• Burglaries and robberies
• Flashlight beam in a business or home, especially if the business is closed or the residents are away
• Domestic violence
• Child and elder abuse
• Sounds of gunshots, screaming,  breaking glass, explosions, alarms, etc.
• Hit and run accidents with possible injuries
• Vehicles containing weapons or property not normally kept in vehicles
• Ongoing dumping of fuel or other hazardous substances
• Road hazards that require immediate attention to prevent personal injuries and property damage
• Graffiti and other acts of vandalism in progress
• Runaway juvenile or missing person who needs special care -- be sure to tell the operator if the person needs medication and has a special problem, e.g., Alzheimer's disease

   

  Persons who are….

• Driving under the influence of alcohol or drugs
• Entering a neighbor's home when the neighbor is away
• Forcing an entry of a home, business, or vehicle
• Exhibiting unusual mental or physical symptoms that poses a threat to him/herself or others
• Removing property from a business, home, or vehicle, especially if the business is closed or the residents are away
• Carrying or wearing bloody clothing
• Struggling with a resisting child
• Trying to or actually using a vehicle to pick up a person by force, especially a child or female

When should I call 9-1-1?
When there is an emergency, lives are in danger, serious injury, serious medical condition, crime in progress, or any other situation needing immediate attention.

Do I have to give my name when I call 9-1-1?
If you wish to remain anonymous or keep information confidential just tell the operator.

What should I do if I see a crime occurring ?

• Call 9-1-1 immediately.
• Be observant and make mental notes.
• Are there any weapons involved?
• What is the address?
• Any physical characteristics such as height, weight, race, beard, or scars?
• Any clothing description?
• How many people involved?
• Are the persons involved on foot or in a vehicle?

   

How do I teach my children to Use 9-1-1?

• Never say "nine eleven." There is no eleven on a telephone keypad or dial. Always say "nine-one-one."
• Always call from a safe place. If there is a fire in the house, get out first and then call.
• Post your address near the phone.
• Never call 9-1-1 as a prank or joke. You can get into trouble and keep someone who really needs help from getting it in time.
• 9-1-1 is not for animal emergencies. Leave the number for the vet next to the phone.
• Call 9-1-1 if you think you have an emergency and explain the situation to the dispatcher. If you call 9-1-1 by mistake, don't hang up. Explain the mistake to the dispatcher and say there is NO EMERGENCY.